Zerionia / Journal
Technology becomes interesting when it becomes infrastructure.
Reporting, analysis and field notes on emerging interfaces, product systems and the rules shaping what gets built next.
Lead story
JOURNALOct 1, 20267 min read
Apple Considered Replacing 5,000 AppleCare Workers With AI. Then the Plan Stopped.
Apple reportedly considered cutting around 5,000 AppleCare support roles as AI agents took over more customer-service tasks. The company has now paused the plan.
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